What is a Voice Comment in Zendesk?
What is a Voice Comment in Zendesk Talk Partner Edition?
A Voice Comment in Zendesk Talk Partner Edition is a special type of comment used to display call information within a ticket.
Voice Comments are ideal for voicemails as they include short text and an audio recording. They display details such as the end-user number, agent name, and call duration. While they are perfect for voicemails, they may not meet all the needs of CTI integrations, which is why they work in conjunction with the Standard Call Object.
More related questions
What is Zendesk Talk Partner Edition?
Zendesk Talk Partner Edition allows businesses to integrate their existing call center software with Zendesk’s omnichannel solution. This edition is perfect for companies that already have a phone support system in place or have advanced telephony…
How can I integrate my call center software with Zendesk using Talk Partner Edition?
You can integrate your call center software with Zendesk using pre-built integrations or by developing your own integration with the Talk Partner Edition API. If you choose not to use the pre-built integrations, the Talk Partner Edition developer…
What telephony integrations are available with Zendesk Talk Partner Edition?
Zendesk Talk Partner Edition offers over 90 apps to help integrate your call center software with Zendesk Support. Some popular examples include Amazon Connect, Five9, Aircall, 55PBX, and Babelforce. These integrations allow you to seamlessly…
What are the features of Zendesk Talk Partner Edition?
Zendesk Talk Partner Edition offers features like the Standard Call Object and Voice Comment to enhance Computer Telephony Integrations (CTI). The Standard Call Object allows you to store third-party, industry-standard call data in Zendesk, making…
Can I use Zendesk Talk Partner Edition with a legacy plan?
Yes, you can use Zendesk Talk Partner Edition with a legacy plan, but there are specific conditions. If you have a legacy plan and are using the Support Productivity Pack, the Talk Partner Edition is included by default for the number of agents you…
How does the Standard Call Object work in Zendesk Talk Partner Edition?
The Standard Call Object in Zendesk Talk Partner Edition is designed to store third-party call data in a structured way. This feature allows CTI integrations to save call data in a standardized format, which Zendesk manages for storage and…
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