Guide Dashboard in Explore - Frequently asked questions
Discover why the Guide dashboard may not appear in Explore. This page addresses common questions and provides solutions to help you troubleshoot and resolve the issue.
Frequently asked questions
Why can't I see the Zendesk Guide dashboard in Explore?
If you're unable to see the Zendesk Guide dashboard in Explore, it might be because certain features aren't enabled in your account. The Guide dashboard relies on five different datasets: Knowledge Base, Search, Knowledge Capture, Team Publishing…
What datasets are needed for the Zendesk Guide dashboard?
The Zendesk Guide dashboard requires specific datasets to be visible in Explore. These datasets include the Knowledge Base, Search, Knowledge Capture, Team Publishing (exclusive to Guide Enterprise), and Community. If any of these datasets are…
Is the Team Publishing tab available for all Zendesk Guide users?
The Team Publishing tab is not available for all Zendesk Guide users; it's exclusive to Guide Enterprise accounts. If you're using a different plan, you won't have access to the Team Publishing tab, which is one of the datasets required for the…
How can I enable features to see the Guide dashboard in Explore?
To see the Guide dashboard in Explore, ensure that all necessary features are enabled in your account. These features include the Knowledge Base, Search, Knowledge Capture, Team Publishing (for Guide Enterprise), and Community. If any of these…
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