Why 'Agent' Appears Next to My Brand - Frequently asked questions
Discover why 'Agent' appears next to your brand in Zendesk. Explore common questions and solutions to understand and resolve this issue effectively.
Frequently asked questions
Why does 'Agent' appear next to one of my brands in Zendesk?
The 'Agent' label next to a brand indicates it's the agent brand. This means it's the brand agents are directed to upon signing into Zendesk, also known as the agent route. By default, the agent brand is the same as the default brand unless you…
What is an agent brand in Zendesk?
An agent brand in Zendesk is the brand that agents are routed to when they log in. This is also referred to as the agent route. By default, the agent brand is the same as the default brand unless you change it. The agent brand is crucial for…
How can I identify the agent brand in Zendesk?
You can identify the agent brand in Zendesk by looking for the 'Agent' label next to one of your brands. This label indicates which brand is set as the agent brand, meaning it's the brand agents are directed to when they sign in. If the 'Agent'…
Can the agent brand be different from the default brand in Zendesk?
Yes, the agent brand can be different from the default brand in Zendesk. By default, the agent brand is the same as the default brand, but you have the option to change it. When you set a different brand as the agent brand, it will be marked with…
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Freecash
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Read FreeCash's case study
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