Why 'Agent' Appears Next to a Zendesk Brand
Why does 'Agent' appear next to one of my brands in Zendesk?
The 'Agent' label next to a brand indicates it's the agent brand. This means it's the brand agents are directed to upon signing into Zendesk, also known as the agent route. By default, the agent brand is the same as the default brand unless you decide to change it.
If you see the 'Agent' label, it means the agent brand is set to a brand other than the default one. This helps in managing multiple brands by clearly identifying which brand is prioritized for agent access. For more details, you can refer to the originalZendesk article.
More related questions
What is an agent brand in Zendesk?
An agent brand in Zendesk is the brand that agents are routed to when they log in. This is also referred to as the agent route. By default, the agent brand is the same as the default brand unless you change it. The agent brand is crucial for…
How can I identify the agent brand in Zendesk?
You can identify the agent brand in Zendesk by looking for the 'Agent' label next to one of your brands. This label indicates which brand is set as the agent brand, meaning it's the brand agents are directed to when they sign in. If the 'Agent'…
Can the agent brand be different from the default brand in Zendesk?
Yes, the agent brand can be different from the default brand in Zendesk. By default, the agent brand is the same as the default brand, but you have the option to change it. When you set a different brand as the agent brand, it will be marked with…
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