Yes, you need to enable the Agent Workspace to use Zendesk messaging. To start using messaging, you must first enable the Agent Workspace and add at least one web or social messaging channel. If you deactivate the Agent Workspace, you will lose…
Deactivating the Agent Workspace in Zendesk will prevent you from using messaging. If you choose to deactivate it, you will need to revert to the standard agent interface. Additionally, you will have to delete any social messaging channels and…
No, to use Zendesk messaging, you must add at least one web or social messaging channel. Messaging is integrated into the Agent Workspace, which requires these channels to function. Without setting up at least one of these channels, you won't be…
To enable the Agent Workspace in Zendesk, admins can navigate directly to the Agent Workspace settings in their account. This is the first step to start using messaging features. Once enabled, you can add web or social messaging channels to fully…