image for site

Unable to Call Toll-Free Number - Frequently asked questions

Discover solutions for issues with calling toll-free numbers. Explore common questions and answers to troubleshoot and resolve your toll-free calling problems effectively.

Frequently asked questions

Why can't I call a toll-free number using Zendesk Talk?

If you're having trouble calling a toll-free number using Zendesk Talk, it's because toll-free numbers cannot call other toll-free numbers. To resolve this issue, you should use a local number on your account to make outbound calls to toll-free…

How can I resolve issues with calling toll-free numbers in Zendesk Talk?

To resolve issues with calling toll-free numbers in Zendesk Talk, you need to use a local number instead of a toll-free number. Toll-free numbers are not designed to call other toll-free numbers, which is why you might experience call…

What should I do if my call to a toll-free number disconnects in Zendesk Talk?

If your call to a toll-free number disconnects in Zendesk Talk, it's likely because you're using a toll-free number to make the call. Toll-free numbers cannot call other toll-free numbers, which can lead to disconnections or call failures. To fix…

Can I use a toll-free number to call another toll-free number in Zendesk Talk?

No, you cannot use a toll-free number to call another toll-free number in Zendesk Talk. This is a limitation of toll-free numbers, which are not designed to call each other. To make successful calls to toll-free numbers, you should use a local…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites