Unable to Call Toll-Free Number - Frequently asked questions
Discover solutions for issues with calling toll-free numbers. Explore common questions and answers to troubleshoot and resolve your toll-free calling problems effectively.
Frequently asked questions
Why can't I call a toll-free number using Zendesk Talk?
If you're having trouble calling a toll-free number using Zendesk Talk, it's because toll-free numbers cannot call other toll-free numbers. To resolve this issue, you should use a local number on your account to make outbound calls to toll-free…
How can I resolve issues with calling toll-free numbers in Zendesk Talk?
To resolve issues with calling toll-free numbers in Zendesk Talk, you need to use a local number instead of a toll-free number. Toll-free numbers are not designed to call other toll-free numbers, which is why you might experience call…
What should I do if my call to a toll-free number disconnects in Zendesk Talk?
If your call to a toll-free number disconnects in Zendesk Talk, it's likely because you're using a toll-free number to make the call. Toll-free numbers cannot call other toll-free numbers, which can lead to disconnections or call failures. To fix…
Can I use a toll-free number to call another toll-free number in Zendesk Talk?
No, you cannot use a toll-free number to call another toll-free number in Zendesk Talk. This is a limitation of toll-free numbers, which are not designed to call each other. To make successful calls to toll-free numbers, you should use a local…
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Zeffy
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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