Unable to Call Toll-Free Numbers with Zendesk Talk
Why can't I call a toll-free number using Zendesk Talk?
If you're having trouble calling a toll-free number using Zendesk Talk, it's because toll-free numbers cannot call other toll-free numbers. To resolve this issue, you should use a local number on your account to make outbound calls to toll-free numbers. This is a common limitation with toll-free numbers, and switching to a local number should help you connect successfully.
For more details on why this limitation exists, you can refer to the article: Can I forward calls from my current toll-free number to my Zendesk Talk toll-free number?
More related questions
How can I resolve issues with calling toll-free numbers in Zendesk Talk?
To resolve issues with calling toll-free numbers in Zendesk Talk, you need to use a local number instead of a toll-free number. Toll-free numbers are not designed to call other toll-free numbers, which is why you might experience call…
What should I do if my call to a toll-free number disconnects in Zendesk Talk?
If your call to a toll-free number disconnects in Zendesk Talk, it's likely because you're using a toll-free number to make the call. Toll-free numbers cannot call other toll-free numbers, which can lead to disconnections or call failures. To fix…
Can I use a toll-free number to call another toll-free number in Zendesk Talk?
No, you cannot use a toll-free number to call another toll-free number in Zendesk Talk. This is a limitation of toll-free numbers, which are not designed to call each other. To make successful calls to toll-free numbers, you should use a local…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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