Zendesk Chat System Requirements - Frequently asked questions
Frequently asked questions
What are the browser requirements for using Zendesk Chat?
To use Zendesk Chat, you need a stable release version of a supported browser. Zendesk Chat supports Google Chrome version 25 and higher, Mozilla Firefox version 21 and higher, Apple Safari version 6 and higher, and Microsoft Edge. It's important…
Can I use Zendesk Chat on mobile devices?
Yes, Zendesk Chat can be used on mobile devices. For agents, the requirements are Apple iOS 7 and higher or Google Android 2.3 and higher. For visitors, the latest two major versions of Safari on iOS, the latest version of Chrome on iOS, and the…
What are the desktop notification requirements for Zendesk Chat?
To receive desktop notifications from Zendesk Chat, you need to use Google Chrome version 22 and higher, Mozilla Firefox version 22 and higher, Apple Safari version 6 and higher, or Microsoft Edge version 14 and higher. Note that Safari version 11…
What are the firewall requirements for Zendesk Chat?
Zendesk Chat requires ports 80 and 443 to be open on your firewall, as these are standard ports. Additionally, traffic from *.zopim.com should be whitelisted. Since Zendesk Chat relies on Amazon for services, blocking Amazon IPs could negatively…
What are the visitor requirements for using Zendesk Chat?
Visitors using Zendesk Chat on desktop need Google Chrome version 25 and higher, Mozilla Firefox version 21 and higher, Apple Safari version 6 and higher, or Microsoft Edge. On mobile, the latest two major versions of Safari on iOS, the latest…
What are the SDK requirements for Zendesk Chat?
The SDK requirements for Zendesk Chat include Apple iOS 6.0 and higher, and Google Android 2.3 (API Level 9) and higher. These requirements ensure that the SDK functions properly on your mobile…
How do I configure my browser for Zendesk Chat?
To configure your browser for Zendesk Chat, ensure that JavaScript, cookies, and localStorage are enabled. Additionally, your browser must support TLS version 1.2 or above. These settings are crucial for the proper functioning of Zendesk…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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