image for site

Expanded Conditional Operators in Bot Builder - Frequently asked questions

Discover answers to common questions about using expanded conditional operators in Zendesk's Bot Builder. Learn how these enhancements can improve your bot's functionality.

Frequently asked questions

What new operators are available in Zendesk's bot builder?

Zendesk has expanded the range of operators in the bot builder's branch by condition step. This includes new number operators like 'is greater than' or 'is equal to', and additional string operators such as 'begins with' or 'ends with'. These…

How do the new bot builder operators affect my Zendesk setup?

The new operators in Zendesk's bot builder allow you to incorporate more sophisticated business logic into your bots. This means you can create more personalized and powerful user experiences tailored to individual needs. By using these expanded…

Do I need to take any action to use the new bot builder features?

No action is required from you to start using the new features in Zendesk's bot builder. These expanded operators are automatically available to all users. This means you can immediately begin incorporating the new number and string operators into…

Where can I find more information about branching conditions in Zendesk?

For more detailed information about branching conditions in Zendesk, you can refer to the 'Understanding branching conditions' article. This resource will provide you with a comprehensive understanding of how to effectively use branching conditions…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites