Impact of New Operators on Zendesk Bot Builder
How do the new bot builder operators affect my Zendesk setup?
The new operators in Zendesk's bot builder allow you to incorporate more sophisticated business logic into your bots. This means you can create more personalized and powerful user experiences tailored to individual needs.
By using these expanded operators, admins can design bots that respond more accurately to user inputs, enhancing the overall interaction quality. This update requires no action on your part, as the features are automatically available to all bot builder users.
More related questions
What new operators are available in Zendesk's bot builder?
Zendesk has expanded the range of operators in the bot builder's branch by condition step. This includes new number operators like 'is greater than' or 'is equal to', and additional string operators such as 'begins with' or 'ends with'. These…
Do I need to take any action to use the new bot builder features?
No action is required from you to start using the new features in Zendesk's bot builder. These expanded operators are automatically available to all users. This means you can immediately begin incorporating the new number and string operators into…
Where can I find more information about branching conditions in Zendesk?
For more detailed information about branching conditions in Zendesk, you can refer to the 'Understanding branching conditions' article. This resource will provide you with a comprehensive understanding of how to effectively use branching conditions…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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