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Zendesk S/MIME Email Support - Frequently asked questions

Explore common questions about Zendesk's support for S/MIME emails. Learn about encryption, compatibility, and setup to enhance your email security.

Frequently asked questions

Does Zendesk support S/MIME emails?

No, Zendesk does not support S/MIME emails. When an S/MIME email is received, its content is displayed as an attachment in the ticket rather than as a comment. This means that the encrypted or signed content of the email won't be directly visible…

How does Zendesk handle S/MIME email content?

Zendesk treats S/MIME email content as an attachment. Instead of appearing as a comment, the content of an S/MIME email is attached to the ticket. This approach means that the encrypted or signed content is not directly visible in the ticket's…

Can Zendesk decrypt S/MIME emails?

Currently, Zendesk cannot decrypt S/MIME emails. The content of such emails is treated as an attachment rather than being decrypted and displayed as a comment. This limitation means that any encrypted information within an S/MIME email will not be…

Are there plans for Zendesk to support S/MIME emails?

As of now, there are no confirmed plans for Zendesk to support S/MIME emails. Users have expressed interest in having this feature, particularly for decryption using S/MIME certificates. While the community has shown interest, any future updates…

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