Zendesk S/MIME Email Support - Frequently asked questions
Explore common questions about Zendesk's support for S/MIME emails. Learn about encryption, compatibility, and setup to enhance your email security.
Frequently asked questions
Does Zendesk support S/MIME emails?
No, Zendesk does not support S/MIME emails. When an S/MIME email is received, its content is displayed as an attachment in the ticket rather than as a comment. This means that the encrypted or signed content of the email won't be directly visible…
How does Zendesk handle S/MIME email content?
Zendesk treats S/MIME email content as an attachment. Instead of appearing as a comment, the content of an S/MIME email is attached to the ticket. This approach means that the encrypted or signed content is not directly visible in the ticket's…
Can Zendesk decrypt S/MIME emails?
Currently, Zendesk cannot decrypt S/MIME emails. The content of such emails is treated as an attachment rather than being decrypted and displayed as a comment. This limitation means that any encrypted information within an S/MIME email will not be…
Are there plans for Zendesk to support S/MIME emails?
As of now, there are no confirmed plans for Zendesk to support S/MIME emails. Users have expressed interest in having this feature, particularly for decryption using S/MIME certificates. While the community has shown interest, any future updates…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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