Are there plans for Zendesk to support S/MIME emails?
Explore if Zendesk has plans to support S/MIME emails in the future.
Are there plans for Zendesk to support S/MIME emails?
As of now, there are no confirmed plans for Zendesk to support S/MIME emails. Users have expressed interest in having this feature, particularly for decryption using S/MIME certificates.
While the community has shown interest, any future updates or changes to this feature would likely be communicated through official Zendesk channels. Stay tuned for any announcements regarding this capability.
More related questions
Does Zendesk support S/MIME emails?
No, Zendesk does not support S/MIME emails. When an S/MIME email is received, its content is displayed as an attachment in the ticket rather than as a comment. This means that the encrypted or signed content of the email won't be directly visible…
How does Zendesk handle S/MIME email content?
Zendesk treats S/MIME email content as an attachment. Instead of appearing as a comment, the content of an S/MIME email is attached to the ticket. This approach means that the encrypted or signed content is not directly visible in the ticket's…
Can Zendesk decrypt S/MIME emails?
Currently, Zendesk cannot decrypt S/MIME emails. The content of such emails is treated as an attachment rather than being decrypted and displayed as a comment. This limitation means that any encrypted information within an S/MIME email will not be…
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