Fix Access Issues in Zendesk Explore - Frequently asked questions
Discover solutions to common access issues in Zendesk Explore. Learn how to resolve permission errors and troubleshoot access problems effectively.
Frequently asked questions
Why am I seeing the error message 'It looks like you don't have permission to access Explore'?
This error message indicates that Explore is not enabled in your user profile or role. By default, Explore access is disabled, even for admins or account owners. If you're an agent, you'll need to contact your Support admin to enable Explore for…
How can I enable access to Zendesk Explore for agents?
To enable access to Zendesk Explore for agents, an admin needs to adjust the settings. Explore access is not automatically granted, so if you're an admin, you should follow the steps outlined in the article about giving agents access to Explore….
What should I do if I can access Explore but see no dashboards?
If you can access Explore but there are no dashboards available, it might be due to a configuration issue. You should check the article titled 'Why aren't there any dashboards available in Zendesk Explore?' for troubleshooting steps. This will…
What does it mean if I see 'The Dashboard does not exist or is not public' error?
The error 'The Dashboard does not exist or is not public' suggests that the dashboard you're trying to access might not be available or hasn't been shared publicly. You can refer to the article addressing this specific error for more information on…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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