image for site

Fix Access Issues in Zendesk Explore - Frequently asked questions

Discover solutions to common access issues in Zendesk Explore. Learn how to resolve permission errors and troubleshoot access problems effectively.

Frequently asked questions

Why am I seeing the error message 'It looks like you don't have permission to access Explore'?

This error message indicates that Explore is not enabled in your user profile or role. By default, Explore access is disabled, even for admins or account owners. If you're an agent, you'll need to contact your Support admin to enable Explore for…

How can I enable access to Zendesk Explore for agents?

To enable access to Zendesk Explore for agents, an admin needs to adjust the settings. Explore access is not automatically granted, so if you're an admin, you should follow the steps outlined in the article about giving agents access to Explore….

What should I do if I can access Explore but see no dashboards?

If you can access Explore but there are no dashboards available, it might be due to a configuration issue. You should check the article titled 'Why aren't there any dashboards available in Zendesk Explore?' for troubleshooting steps. This will…

What does it mean if I see 'The Dashboard does not exist or is not public' error?

The error 'The Dashboard does not exist or is not public' suggests that the dashboard you're trying to access might not be available or hasn't been shared publicly. You can refer to the article addressing this specific error for more information on…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites