How to Log a Visit in Sell App - Frequently asked questions
Discover solutions to common issues when logging visits in the Zendesk Sell mobile app. Find answers to frequently asked questions and troubleshoot effectively.
Frequently asked questions
Why is the 'Log a visit' button greyed out in the Sell mobile app?
The 'Log a visit' button may be greyed out due to account settings or user error. To resolve this, ensure that an admin has enabled the visit logging feature for your account. Additionally, check that a valid address is entered for the lead or…
How can I enable visit logging in the Zendesk Sell mobile app?
Visit logging must be enabled by an admin in the Zendesk Sell mobile app. If you're unable to log visits, check with your admin to ensure this feature is activated for your account. Admins can adjust the Visits options in the settings, including…
What should I do if I can't log a visit despite having a valid address?
If you can't log a visit even with a valid address, try resaving the address. Edit the lead or contact, make a small change to the address, and save it. Then, correct the address and save again. This process can trigger the geolocation object…
Why is it important to have a valid address for logging visits?
A valid address is crucial for logging visits in the Sell mobile app because it ensures the geolocation feature works correctly. Without a valid address, the app cannot accurately log the visit. Make sure the address is entered and validated in…
How can I troubleshoot visit logging issues in the Sell mobile app?
To troubleshoot visit logging issues, start by ensuring an admin has enabled the feature for your account. Check that a valid address is entered and validated, and that the geolocation feature is on. If problems persist, try resaving the address…
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