Zendesk Talk Call Discrepancies - Frequently asked questions
Explore common questions about why total calls may not match calls accepted on the Zendesk Talk dashboard. Find answers to improve your understanding and troubleshooting.
Frequently asked questions
Why don't Total calls and Calls accepted match on Zendesk Talk?
The discrepancy between Total calls and Calls accepted on the Zendesk Talk dashboard is due to the inclusion of all inbound and outbound calls in Total calls. This includes calls that were never answered by an agent, such as voicemails, calls…
What does Total calls include on the Zendesk Talk dashboard?
Total calls on the Zendesk Talk dashboard includes all inbound and outbound calls. This encompasses calls that were never answered by an agent, such as voicemails, calls outside business hours, and calls abandoned in the queue. If you're looking…
How can I get more detailed data on Total calls in Zendesk Talk?
To get more detailed data on Total calls in Zendesk Talk, you can use Explore to create a custom report. This tool allows you to break down the different categories that make up Total calls, such as voicemails, calls outside business hours, and…
What is the difference between Total calls and Calls accepted in Zendesk Talk?
The main difference between Total calls and Calls accepted in Zendesk Talk is that Total calls includes all inbound and outbound calls, even those not answered by an agent. This means it counts voicemails, calls outside business hours, and calls…
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