Default Email Setup in Zendesk - Frequently asked questions
Explore common questions about setting up default email in Zendesk. Learn about configuration, troubleshooting, and optimizing your email setup for better performance.
Frequently asked questions
What is the default email address in Zendesk?
The default email address in Zendesk is automatically set up for you. It looks like this:[email protected], whereyoursubdomainis your specific Zendesk subdomain. This email address is used to receive support requests from…
How does the default email experience work in Zendesk?
The default email experience in Zendesk is designed to be simple and effective. When a customer sends an email to your default Zendesk email address, a ticket is automatically created. The customer then receives an automated notification confirming…
Can I use my existing email addresses with Zendesk?
Yes, you can use your existing email addresses with Zendesk. If you already have one or more external email addresses for support, you can continue using them by setting up automatic forwarding to your Zendesk email address. This allows you to…
What are email notification triggers in Zendesk?
Email notification triggers in Zendesk are automated rules that send emails to users based on specific actions or conditions. For example, when a ticket is created, a trigger can automatically send a confirmation email to the customer. These…
How can I customize the email template in Zendesk?
In Zendesk, you can customize the email template to reflect your brand's identity. The template controls the overall look of the email notifications sent to customers. While the template handles the design, the text of each notification is…
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Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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