Installing Zendesk Chat for BigCommerce - Frequently asked questions
Discover answers to common questions about installing Zendesk Chat on BigCommerce. Learn about setup, integration, and troubleshooting in this comprehensive FAQ guide.
Frequently asked questions
How do I install Zendesk Chat on my BigCommerce site using template files?
To install Zendesk Chat on your BigCommerce site using template files, you'll need to access your store's BigCommerce Control Panel. First, log in and navigate to Design > Template Files. Expand the Panels folder and locate the Footer.html file….
How can I add Zendesk Chat to my BigCommerce site using apps?
Adding Zendesk Chat to your BigCommerce site using apps is straightforward. Log into your BigCommerce Control Panel and select Apps > LiveChat. In the General Settings, check the Other Third Party Live Chat Service box. Then, click Save. Next,…
What should I do if I can't find my Zendesk Chat embed code?
If you're having trouble locating your Zendesk Chat embed code, don't worry. The embed code is essential for integrating Zendesk Chat with your BigCommerce site. To find it, you should refer to the specific article mentioned in the Zendesk help…
Is the Zendesk Chat integration available for all versions of Zendesk Chat?
The Zendesk Chat integration for BigCommerce is only available for customers using the Legacy versions of Zendesk Chat. If you're unsure which version of Zendesk Chat you have, it's important to determine this before attempting the integration….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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