Setting Up Talk Numbers for Multiple Brands - Frequently asked questions
Explore common questions about setting up Talk numbers for multiple brands in Zendesk. Find answers to streamline your setup process and manage brands efficiently.
Frequently asked questions
How can I add a new phone number for a brand in Zendesk Talk?
To add a new phone number for a brand in Zendesk Talk, navigate to the Admin Center and click on Channels in the sidebar, then select Talk and email > Talk. You can also access this option from the Brands settings page by opening one of your brands…
How do I change the brand associated with an existing phone number in Zendesk Talk?
To change the brand associated with an existing phone number in Zendesk Talk, go to the Admin Center and click on Channels in the sidebar, then select Talk and email > Talk. Click the Lines tab (you might need to scroll up to see it). Find the…
Can I add additional Talk numbers while on a trial plan?
No, you cannot add additional Talk numbers while you are using a trial plan. This feature is only available to Talk customers who are not on a trial plan. If you need to add more numbers, consider upgrading to a full plan that supports this…
What happens to existing phone numbers when a new brand is set up in Zendesk?
When you set up a new brand in your Zendesk account, any existing phone numbers will remain associated with the default brand unless you manually change them. To update the brand for existing numbers, go to Talk > Lines settings and select the…
Do I need a specific plan to use multiple brands with Zendesk Talk?
Yes, to use multiple brands with Zendesk Talk, you need to be on a Suite plan or have Support Enterprise. This feature is not available for all plans. If you're not on a Suite plan, ensure you have the necessary Support Enterprise plan to take…
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