Why 'via zendesk.com' Appears - Frequently asked questions
Discover why 'via zendesk.com' appears in your email messages and explore common questions about this feature and its implications for your support address.
Frequently asked questions
How can I remove 'via zendesk.com' from my support emails?
To remove 'via zendesk.com' from your support emails, you need to set up domain verification. This involves adding an SPF or DKIM record to your support address. By doing so, the 'via zendesk.com' message will no longer appear in your email…
Why does 'via zendesk.com' appear in my email messages?
'Via zendesk.com' appears in your email messages because your account lacks domain verification. Without this verification, email providers display this message to indicate that the email is sent through Zendesk's servers. To resolve this, you…
What is the SPF warning related to Zendesk Support?
The SPF warning related to Zendesk Support indicates that your domain's SPF record does not include Zendesk. This can cause issues with email delivery and authentication. To fix this, you need to update your SPF record to include Zendesk, which…
How do I set up DKIM for my Zendesk support address?
Setting up DKIM for your Zendesk support address involves digitally signing your emails to verify their authenticity. This helps in removing the 'via zendesk.com' message from your emails. To set up DKIM, you need to follow the instructions…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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