How to Interact with Default Dashboards - Frequently asked questions
Discover how to effectively interact with data in Zendesk's default dashboards. This page answers common questions and provides insights into dashboard functionalities.
Frequently asked questions
Can I edit the default dashboards in Zendesk?
Default dashboards in Zendesk are read-only, meaning you cannot directly edit or drill into them. However, you can use the pre-built data and time filters to make some changes to the data displayed. If you want to make more substantial changes,…
How can I customize a default dashboard in Zendesk?
To customize a default dashboard in Zendesk, you first need to create a clone of it. Default dashboards are read-only, so cloning is necessary for any substantial modifications. Once you have cloned the dashboard, you can dive into customizing it…
What are the limitations of default dashboards in Zendesk?
Default dashboards in Zendesk are limited in that they are read-only, preventing direct edits or detailed exploration of the data. You can, however, use the pre-built data and time filters to adjust the data view. For more in-depth customization,…
Do I need to clone a dashboard to interact with its data in Zendesk?
Yes, to interact more deeply with the data in a Zendesk dashboard, you need to clone it. Default dashboards are read-only, so cloning is necessary for any significant interaction or customization. Once cloned, you can edit and customize the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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