Yes, to interact more deeply with the data in a Zendesk dashboard, you need to clone it. Default dashboards are read-only, so cloning is necessary for any significant interaction or customization.
Once cloned, you can edit and customize the dashboard to better suit your needs, including changing data, layout, and more. For more information, see the originalZendesk article.
Default dashboards in Zendesk are read-only, meaning you cannot directly edit or drill into them. However, you can use the pre-built data and time filters to make some changes to the data displayed. If you want to make more substantial changes, you…
To customize a default dashboard in Zendesk, you first need to create a clone of it. Default dashboards are read-only, so cloning is necessary for any substantial modifications. Once you have cloned the dashboard, you can dive into customizing it…
Default dashboards in Zendesk are limited in that they are read-only, preventing direct edits or detailed exploration of the data. You can, however, use the pre-built data and time filters to adjust the data view. For more in-depth customization,…