Set Start of Week for Reports - Frequently asked questions
Frequently asked questions
How do I set a custom start of the week in Zendesk Explore?
You can set a custom start of the week in Zendesk Explore to better suit your reporting needs. To change the start of the week, go to Explore, click the Settings icon in the left sidebar, and select the Formatting tab. Under 'Start of the week',…
What is the default start of the week in Zendesk Explore?
The default start of the week in Zendesk Explore is determined by the user's profile locale. For instance, if your locale is set to English (United States), the week starts on Sunday. If it's set to English (United Kingdom), the week starts on…
Can I change the start of the week for all users in my Zendesk account?
Yes, Explore administrators can set an account-wide start of the week for all users. This setting allows you to choose any day of the week as the start, providing consistency across all reports and filters for your team. To do this, navigate to…
How does changing the start of the week affect week numbers in Zendesk Explore?
Changing the start of the week in Zendesk Explore affects how week numbers are calculated. When you set a custom start of the week, week 1 will always include the fourth day of that week. For example, if the week starts on Sunday, week 1 will be…
Why doesn't my custom start of the week apply to prebuilt dashboards?
The custom start of the week setting in Zendesk Explore does not affect prebuilt dashboards. However, if you create a copy of a prebuilt dashboard, the custom start of the week will apply to that copy. This allows you to maintain the original…
What plans support setting a custom start of the week in Zendesk Explore?
Not all Zendesk Explore plans support setting a custom start of the week. The Explore admin settings, which include the ability to set a custom start of the week, are not available on the Explore Lite, Suite Team, and Suite Growth plans. However,…
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