Enable Cookie Consent for Chat Widget - Frequently asked questions
Discover how to enable cookie consent for the Zendesk Chat widget. This page answers common questions and provides guidance on managing cookie settings effectively.
Frequently asked questions
What cookies are required for the Zendesk Chat widget to function?
The Zendesk Chat widget requires specific cookies to function properly and register visitors. The main cookies are__zlcmidand__zlcprivacy, both stored on the customer's website top-host.__zlcmidis used to store the visitor's ID for…
How can visitors opt into cookies for the Zendesk Chat widget?
Visitors can opt into cookies for the Zendesk Chat widget using thecookieLawobject in the Chat widget Javascript API. This allows the visitor to give consent before the Chat widget initializes. For more details, you can refer to the cookieLaw…
What should I do if I built a custom widget using the Web SDK?
If you've built a custom widget using the Web SDK, it's crucial to handle cookie consent in your implementation. You should not callzChat.inituntil the visitor has given consent to cookie usage. This ensures compliance with cookie laws and…
How can I enable cookie law mode for the Classic Web Widget?
To enable cookie law mode for the Classic Web Widget, you need to use the Chat widget JavaScript API. If you encounter issues accessing the relevant documentation, try using an Incognito window or a different browser. If the problem persists, the…
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Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Freecash
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