Cookies Required for Zendesk Chat Widget Functionality
What cookies are required for the Zendesk Chat widget to function?
The Zendesk Chat widget requires specific cookies to function properly and register visitors. The main cookies are__zlcmidand__zlcprivacy, both stored on the customer's website top-host.__zlcmidis used to store the visitor's ID for widget authentication and lasts for 365 days.__zlcprivacystores the visitor's decision on the CookieLaw Javascript API, also lasting 365 days. For a comprehensive list of cookies for all Zendesk products, you can refer to the Zendesk in-product cookie policy.
More related questions
How can visitors opt into cookies for the Zendesk Chat widget?
Visitors can opt into cookies for the Zendesk Chat widget using thecookieLawobject in the Chat widget Javascript API. This allows the visitor to give consent before the Chat widget initializes. For more details, you can refer to the cookieLaw…
What should I do if I built a custom widget using the Web SDK?
If you've built a custom widget using the Web SDK, it's crucial to handle cookie consent in your implementation. You should not callzChat.inituntil the visitor has given consent to cookie usage. This ensures compliance with cookie laws and…
How can I enable cookie law mode for the Classic Web Widget?
To enable cookie law mode for the Classic Web Widget, you need to use the Chat widget JavaScript API. If you encounter issues accessing the relevant documentation, try using an Incognito window or a different browser. If the problem persists, the…
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