Missing Attachment Notification - Frequently asked questions
Discover why you receive missing attachment notifications when submitting ticket responses. Explore common questions and solutions to enhance your Zendesk experience.
Frequently asked questions
Why do I get a missing attachment notification in Zendesk?
The missing attachment notification in Zendesk is triggered by specific words and phrases to ensure you haven't forgotten to include an attachment in your ticket reply. These phrases include 'is attached', 'I'm attaching', 'see the attachment', and…
Can I customize the missing attachment alert in Zendesk?
Currently, you cannot customize the missing attachment alert in Zendesk. This alert is part of an internal workflow designed to prevent miscommunication regarding attachments in ticket responses. While it's a useful feature, some users have…
Does the missing attachment notification work in all languages?
The missing attachment notification in Zendesk may not work for all languages. It matches the language field of your agent profile with the language being recognized. For example, if your Zendesk is set to English but you also support Dutch,…
How can I bypass the missing attachment notification in Zendesk?
If you receive a missing attachment notification in Zendesk but your reply doesn't require an attachment, you can bypass it by selecting 'Yes, send anyway'. This option allows you to proceed with sending your response without adding an attachment,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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