Customizing Zendesk's Missing Attachment Alert
Can I customize the missing attachment alert in Zendesk?
Currently, you cannot customize the missing attachment alert in Zendesk. This alert is part of an internal workflow designed to prevent miscommunication regarding attachments in ticket responses.
While it's a useful feature, some users have expressed interest in customizing it to include other placeholders or phrases. If you have feedback or suggestions, Zendesk encourages users to share them with their Product Managers for future consideration.
More related questions
Why do I get a missing attachment notification in Zendesk?
The missing attachment notification in Zendesk is triggered by specific words and phrases to ensure you haven't forgotten to include an attachment in your ticket reply. These phrases include 'is attached', 'I'm attaching', 'see the attachment', and…
Does the missing attachment notification work in all languages?
The missing attachment notification in Zendesk may not work for all languages. It matches the language field of your agent profile with the language being recognized. For example, if your Zendesk is set to English but you also support Dutch,…
How can I bypass the missing attachment notification in Zendesk?
If you receive a missing attachment notification in Zendesk but your reply doesn't require an attachment, you can bypass it by selecting 'Yes, send anyway'. This option allows you to proceed with sending your response without adding an attachment,…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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