Solved Ticket Reassignment Options - Frequently asked questions
Frequently asked questions
What are the new solved ticket reassignment options in Zendesk?
Zendesk has introduced new options for reassigning solved tickets when an agent is deleted, downgraded, or removed from a group. Previously, these tickets were automatically reassigned to the admin or the longest active team member. Now, admins can…
Why did Zendesk introduce changes to solved ticket reassignment?
Zendesk made these changes to eliminate the need for manual reassignment of solved tickets when an agent departs. The new options provide flexibility in how tickets are automatically reassigned, making the process more efficient and tailored to…
How can I configure solved ticket reassignment in Zendesk?
You can configure solved ticket reassignment in the Admin Center. This feature allows you to set different behaviors for how solved tickets are reassigned when an agent leaves. You can adjust these settings at both the account and group level to…
Do I need to take any action for the new solved ticket reassignment options?
No action is required on your part to access the new solved ticket reassignment options. They are automatically available to be turned on in the Admin Center. If you choose not to enable them, your current reassignment behavior will remain…
What happens if I don't enable solved ticket reassignment in Zendesk?
If you choose not to enable the solved ticket reassignment options, your current reassignment behavior will remain unchanged. This means that solved tickets will continue to be reassigned to the admin or the longest active team member when an agent…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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