New Solved Ticket Reassignment Options in Zendesk
What are the new solved ticket reassignment options in Zendesk?
Zendesk has introduced new options for reassigning solved tickets when an agent is deleted, downgraded, or removed from a group. Previously, these tickets were automatically reassigned to the admin or the longest active team member. Now, admins can configure reassignment behavior at both the account and group level, providing more flexibility to suit your needs.Learn more about these changes here.
More related questions
Why did Zendesk introduce changes to solved ticket reassignment?
Zendesk made these changes to eliminate the need for manual reassignment of solved tickets when an agent departs. The new options provide flexibility in how tickets are automatically reassigned, making the process more efficient and tailored to…
How can I configure solved ticket reassignment in Zendesk?
You can configure solved ticket reassignment in the Admin Center. This feature allows you to set different behaviors for how solved tickets are reassigned when an agent leaves. You can adjust these settings at both the account and group level to…
Do I need to take any action for the new solved ticket reassignment options?
No action is required on your part to access the new solved ticket reassignment options. They are automatically available to be turned on in the Admin Center. If you choose not to enable them, your current reassignment behavior will remain unchanged.
What happens if I don't enable solved ticket reassignment in Zendesk?
If you choose not to enable the solved ticket reassignment options, your current reassignment behavior will remain unchanged. This means that solved tickets will continue to be reassigned to the admin or the longest active team member when an agent…
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