What's New in October 2016 - Frequently asked questions
Frequently asked questions
What are the new core support features in Zendesk as of October 2016?
Zendesk introduced several new core support features in October 2016 to enhance user experience. These include improved views, triggers, and automations list pages, which now offer better management with a new look, pagination, and more sorting…
How has Zendesk improved channel integrations in October 2016?
In October 2016, Zendesk enhanced its channel integrations to streamline communication. The updates allow reviews, comments, or messages from platforms like Amazon, eBay, and Trustpilot to automatically become tickets in Zendesk Support. Replies…
What self-service features were introduced in Zendesk in October 2016?
Zendesk's October 2016 update brought several self-service features to improve the end-user experience. These include enhancements to the request submission process, such as inline error messages, sorting options, and the ability to mark requests…
What are the new apps and integrations features in Zendesk as of October 2016?
In October 2016, Zendesk introduced new features for apps and integrations to enhance productivity. JIRA linked ticket reporting now allows users to sort JIRA issues by the number of linked Zendesk tickets. Additionally, Salesforce users can apply…
How does the new ticket comment filter feature in Zendesk work?
The new ticket comment filter feature in Zendesk, introduced in October 2016, allows agents to filter public replies or internal notes. This feature helps agents save time by focusing on the most relevant parts of a conversation, making it easier…
What improvements were made to the Zendesk Web Widget in October 2016?
In October 2016, Zendesk made significant improvements to the Web Widget, enhancing its customization and functionality. New JavaScript APIs provide greater flexibility in changing the widget's placement, look, and feel on websites. Additionally,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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