New Core Support Features in Zendesk October 2016
What are the new core support features in Zendesk as of October 2016?
Zendesk introduced several new core support features in October 2016 to enhance user experience. These include improved views, triggers, and automations list pages, which now offer better management with a new look, pagination, and more sorting options. Additionally, branded agent signatures allow for personalized signatures per brand, and a deleted ticket view lets you recover or permanently delete tickets. Other updates include setting defaults for drop-down custom fields, more options for channels and business rules, ticket comment filters, extended reporting for custom fields in Insights, and the ability to require 2-factor authentication for admins and agents. For more details, check out theoriginal article.
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