Fixing Okta Errors in Zendesk - Frequently asked questions
Discover solutions to common Okta errors in Zendesk. This page addresses frequently asked questions about resolving app assignment issues and more.
Frequently asked questions
Why do I get an error when assigning a Zendesk app in Okta?
If you're encountering an error while assigning a Zendesk app in Okta, it might be due to incorrect user credentials or attempting to modify the account owner's profile. Ensure that the user's credentials in Okta are set for a Zendesk admin role,…
What causes a 403 error when provisioning a user from Okta to Zendesk?
A 403 error during user provisioning from Okta to Zendesk typically occurs when trying to modify the account owner's profile. In Okta, if an admin's credentials are used to assign the Zendesk app and provision a user who is the account owner, the…
How can I avoid errors when provisioning users from Okta to Zendesk?
To avoid errors when provisioning users from Okta to Zendesk, ensure proper user roles and credentials are set. Make sure that the user's credentials in Okta are configured for a Zendesk admin role. Avoid attempting to modify the account owner's…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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