Fixing Okta Error When Assigning Zendesk App
Learn why you get an error when assigning a Zendesk app in Okta and how to fix it. Ensure correct credentials and avoid modifying the account owner.
Why do I get an error when assigning a Zendesk app in Okta?
If you're encountering an error while assigning a Zendesk app in Okta, it might be due to incorrect user credentials or attempting to modify the account owner's profile.
Ensure that the user's credentials in Okta are set for a Zendesk admin role, as any other role will result in a forbidden action. Additionally, if an admin tries to assign the Zendesk app to a user who is the account owner, a 403 error will occur because the account owner's profile cannot be modified by other admins. For more details, you can refer to the official article from the Okta Help Center.
More related questions
What causes a 403 error when provisioning a user from Okta to Zendesk?
A 403 error during user provisioning from Okta to Zendesk typically occurs when trying to modify the account owner's profile. In Okta, if an admin's credentials are used to assign the Zendesk app and provision a user who is the account owner, the…
How can I avoid errors when provisioning users from Okta to Zendesk?
To avoid errors when provisioning users from Okta to Zendesk, ensure proper user roles and credentials are set. Make sure that the user's credentials in Okta are configured for a Zendesk admin role. Avoid attempting to modify the account owner's…
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