How to Manage Side Conversations in Tickets - Frequently asked questions
Explore common questions about managing multiple side conversations in Zendesk tickets. Learn about limitations, best practices, and more in this comprehensive guide.
Frequently asked questions
What is the maximum number of side conversations allowed per Zendesk ticket?
Each Zendesk ticket can have up to 50 side conversations. If you find that a ticket needs more than 50 side conversations, it's recommended to create a new ticket on behalf of the requester to continue the discussion. This helps in managing the…
What should I do if I exceed the side conversation limit on a Zendesk ticket?
If you exceed the 50 side conversation limit on a Zendesk ticket, it's best to create a new ticket for the requester. This approach allows you to continue the conversation without losing track of important details and ensures that the ticketing…
Why is there a limit on side conversations in Zendesk tickets?
Zendesk imposes a limit of 50 side conversations per ticket to maintain system performance and ensure that ticket management remains efficient. This limit helps prevent tickets from becoming too complex and difficult to manage, which can happen if…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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