image for site

How to Manage Side Conversations in Tickets - Frequently asked questions

Explore common questions about managing multiple side conversations in Zendesk tickets. Learn about limitations, best practices, and more in this comprehensive guide.

Frequently asked questions

What is the maximum number of side conversations allowed per Zendesk ticket?

Each Zendesk ticket can have up to 50 side conversations. If you find that a ticket needs more than 50 side conversations, it's recommended to create a new ticket on behalf of the requester to continue the discussion. This helps in managing the…

What should I do if I exceed the side conversation limit on a Zendesk ticket?

If you exceed the 50 side conversation limit on a Zendesk ticket, it's best to create a new ticket for the requester. This approach allows you to continue the conversation without losing track of important details and ensures that the ticketing…

Why is there a limit on side conversations in Zendesk tickets?

Zendesk imposes a limit of 50 side conversations per ticket to maintain system performance and ensure that ticket management remains efficient. This limit helps prevent tickets from becoming too complex and difficult to manage, which can happen if…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites