User Provisioning with SCIM in Zendesk - Frequently asked questions
Frequently asked questions
How do I set up SCIM provisioning in Zendesk QA?
To set up SCIM provisioning in Zendesk QA, you need to connect it to your Okta account. Start by contacting Zendesk customer support for assistance. Once you're ready, navigate to the Applications tab in Okta, find the SCIM application, and click…
What roles can be added during user provisioning in Zendesk QA?
During user provisioning in Zendesk QA, you can add roles such as Admin and Account Manager. These roles are crucial for managing user access and permissions within the platform. By assigning the correct roles during provisioning, you ensure that…
How can I configure attribute mappings in Zendesk QA?
Configuring attribute mappings in Zendesk QA involves setting up user profiles with the correct attributes. To do this, click on the Provisioning tab in the Zendesk QA app and configure the options under the SCIM application Attribute Mappings…
Who can manage provisioning in Zendesk QA?
In Zendesk QA, both Admins and Account Managers have the ability to manage user provisioning. These roles are responsible for setting up and maintaining user access, ensuring that the right team members have the appropriate permissions. This…
How do I set up provisioning options for Zendesk QA in Okta?
To set up provisioning options for Zendesk QA in Okta, navigate to the SCIM application under the Applications tab and click on Provisioning. Enter the Zendesk QA SCIM domain,https://scim.pub.klausapp.com/, and ensure the SCIM user userName is…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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