Group-Level Access for Agent Statuses - Frequently asked questions
Explore common questions about group-level access for unified agent statuses in Zendesk. Learn how to manage access, configure settings, and optimize team performance.
Frequently asked questions
What is the new group-level access feature for unified agent statuses in Zendesk?
Zendesk has introduced a new feature that allows admins to create group-specific unified agent statuses. This means that admins can now restrict custom unified agent statuses to specific groups, rather than having them available to all agents on an…
Why did Zendesk introduce group-level access for unified agent statuses?
Zendesk introduced group-level access for unified agent statuses in response to feedback from admins who needed more control over agent statuses. This change allows admins to manage which groups have access to specific custom statuses, helping to…
How can admins configure group access for custom unified agent statuses in Zendesk?
Admins can configure group access for custom unified agent statuses by selecting which groups should have access to each status. This can be done when creating new statuses or editing existing ones. The group access settings will be visible in the…
Do I need to take any immediate action with the new Zendesk group-level access feature?
No immediate action is required with the new group-level access feature for unified agent statuses in Zendesk. Existing custom statuses will remain available to all groups until an admin decides to modify their group accessibility settings. When…
Where can I provide feedback or get help regarding Zendesk's new group-level access feature?
If you have feedback or questions about Zendesk's new group-level access feature for unified agent statuses, you can visit the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback. For general…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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