How to Use CAPTCHA - Frequently asked questions
Frequently asked questions
Why do I only see CAPTCHA sometimes on Zendesk?
CAPTCHA appears on Zendesk when traffic is suspected to be from bots. Cloudflare’s Bot Management tool analyzes all Zendesk traffic and scores it based on how likely it is to come from a human or a bot. CAPTCHAs appear when traffic is scored within…
What should I do if I face an error when rendering a CAPTCHA?
If you're facing an error when rendering a CAPTCHA, it might be due to ad blockers or older browsers. Ad blockers can sometimes disable CAPTCHAs, and older browsers may have issues displaying them. To resolve this, try disabling any ad blockers or…
How can I run a good bot without getting blocked by CAPTCHA?
If you're running a good bot and it's being blocked by CAPTCHA, you should contact Zendesk Customer Support. They can assist you in ensuring your bot is recognized as a verified bot and not blocked by Cloudflare's bot management. It's important to…
What does Cloudflare bot management track on Zendesk?
Cloudflare bot management tracks traffic on Zendesk forms and custom web forms for ticket submission. It does not track traffic on the API, which means automation applications using the API should not be affected by CAPTCHA. For host mapped…
Can CAPTCHA be forced to appear all the time on Zendesk?
Currently, there is no option to force CAPTCHA to appear all the time on Zendesk. CAPTCHA is designed to run in the background and only appears when suspicious activity is detected. If you are experiencing spam issues and want CAPTCHA to be more…
What is Cloudflare bot management and how does it work with Zendesk?
Cloudflare bot management is a feature used by Zendesk to protect against bot traffic. It prompts requesters for a CAPTCHA if the request matches certain criteria, such as a low bot score. A bot score ranges from 1 (a bot) to 99 (a human), and…
What should I do if something goes wrong with CAPTCHA on Zendesk?
If you encounter issues with CAPTCHA on Zendesk, the best course of action is to contact Zendesk Customer Support. They can provide assistance and help resolve any problems you might be facing. Whether it's a technical glitch or a…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
