Why CAPTCHA Appears Sometimes on Zendesk
Why do I only see CAPTCHA sometimes on Zendesk?
CAPTCHA appears on Zendesk when traffic is suspected to be from bots. Cloudflare’s Bot Management tool analyzes all Zendesk traffic and scores it based on how likely it is to come from a human or a bot. CAPTCHAs appear when traffic is scored within a certain threshold, as it is mostly meant for bots. A bot score of less than 5 indicates a high likelihood of bot activity, triggering the CAPTCHA.
It is extremely rare for actual human traffic to be misclassified as bot traffic by Cloudflare. However, if you find yourself frequently encountering CAPTCHAs, it might be worth checking if there are any browser extensions or settings that could be affecting your traffic score. For more details, you can visit theoriginal Zendesk article.
More related questions
What should I do if I face an error when rendering a CAPTCHA?
If you're facing an error when rendering a CAPTCHA, it might be due to ad blockers or older browsers. Ad blockers can sometimes disable CAPTCHAs, and older browsers may have issues displaying them. To resolve this, try disabling any ad blockers or…
How can I run a good bot without getting blocked by CAPTCHA?
If you're running a good bot and it's being blocked by CAPTCHA, you should contact Zendesk Customer Support. They can assist you in ensuring your bot is recognized as a verified bot and not blocked by Cloudflare's bot management. It's important to…
What does Cloudflare bot management track on Zendesk?
Cloudflare bot management tracks traffic on Zendesk forms and custom web forms for ticket submission. It does not track traffic on the API, which means automation applications using the API should not be affected by CAPTCHA. For host mapped…
Can CAPTCHA be forced to appear all the time on Zendesk?
Currently, there is no option to force CAPTCHA to appear all the time on Zendesk. CAPTCHA is designed to run in the background and only appears when suspicious activity is detected. If you are experiencing spam issues and want CAPTCHA to be more…
What is Cloudflare bot management and how does it work with Zendesk?
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What should I do if something goes wrong with CAPTCHA on Zendesk?
If you encounter issues with CAPTCHA on Zendesk, the best course of action is to contact Zendesk Customer Support. They can provide assistance and help resolve any problems you might be facing. Whether it's a technical glitch or a misconfiguration,…
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