How to Insert Images in Articles - Frequently asked questions
Frequently asked questions
How do I insert images into Zendesk articles?
Inserting images into Zendesk articles is straightforward. You can either click the Insert image icon on the article toolbar or drag and drop an image directly into the article. This action opens the media library, where you can select existing…
Can I insert images into content blocks in Zendesk?
Yes, you can insert images into content blocks in Zendesk, but this feature is available only on Enterprise plans. The process is similar to inserting images in articles. You can add up to 50 images per content block by clicking the Add image icon…
How can I optimize images for Zendesk Web Widgets?
To ensure images display correctly in Zendesk Web Widgets, it's important to add them at the desired size. When articles are converted for widgets, image attributes in HTML tags are stripped, except for src and alt attributes. This can cause large…
What is the file size limit for images in Zendesk articles?
The file size limit for images in Zendesk articles is 20 MB. When inserting images, you can either select from the media library or upload new images, keeping this size limit in mind. Large images are automatically resized to fit the article's…
How do I add alternative text to images in Zendesk?
Adding alternative text to images in Zendesk is a great way to improve accessibility. After inserting an image into a content block, click on the image to display a toolbar. Here, you can select the ALT option to enter alternative text. This text…
Can I use external image hosting for Zendesk articles?
Yes, you can use external image hosting for Zendesk articles. Instead of inserting images directly, you can host them on a public file server and link to them in your articles. This can be useful if you want to manage images externally or if you…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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