Discontinuation of Magento 2 Connector - Frequently asked questions
Explore frequently asked questions about the discontinuation of the Magento 2 Connector for Support, Chat, and Sell. Find answers to common concerns and next steps.
Frequently asked questions
What is happening to the Magento 2 Connector for Zendesk?
Zendesk is discontinuing the Magento 2 Connector for Support, Chat, and Sell. As of April 30, 2024, the connector is no longer available for new installations, and it will be completely discontinued on October 30, 2024. If you currently have the…
Why is Zendesk discontinuing the Magento 2 Connector?
Zendesk is discontinuing the Magento 2 Connector due to low adoption and usage rates. After careful analysis, it was determined that the connector did not meet Zendesk's established standards. This decision affects the integration for Support,…
Are there alternatives to the Magento 2 Connector for Zendesk?
Yes, there are several third-party alternatives available for integrating Magento with Zendesk. For Support, options include Magento 2 Connector by Wagento, Magento 2 by Zenplates, Magento 2 by agnoStack, and Magento 2 Connector by MorfDev. For…
Will my data be affected by the discontinuation of the Magento 2 Connector?
No, your data will not be affected by the discontinuation of the Magento 2 Connector. All historical ticket data will remain intact in your Zendesk account, and your customers' order history will be safely preserved within Magento. You can continue…
What steps should I take if I have the Magento 2 Connector installed?
If you have the Magento 2 Connector for Support, Chat, or Sell installed, you should uninstall it before October 30, 2024, as it will no longer function after this date. Zendesk will notify you by email if you have the app installed. For…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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