How to Use Ticket Tags in Messaging - Frequently asked questions
Frequently asked questions
What are ticket tags in Zendesk messaging triggers?
Ticket tags in Zendesk messaging triggers are a new feature that allows admins to add tags to messaging conversations. This helps in setting up automations and improving the reporting of messaging tickets. When a message meets specified events and…
How do I set up a messaging trigger to add ticket tags in Zendesk?
To set up a messaging trigger that adds ticket tags in Zendesk, follow these steps: Go to Admin Center, click on Object and rules, then select Business rules > Messaging triggers. Click 'Create trigger', enter a name and optional description, and…
What are the best practices for using ticket tags in Zendesk?
When using ticket tags in Zendesk, it's important to ensure that only relevant tags are added to tickets. Agents should remove any unnecessary or irrelevant tags when updating a ticket to maintain clarity and efficiency. The final set of tags…
Which channels support the new ticket tags feature in Zendesk?
The new ticket tags feature in Zendesk is supported on both web and mobile messaging channels. This allows for a seamless tagging experience across different platforms, ensuring that all messaging conversations can be efficiently managed and…
Where can I find more information about messaging triggers in Zendesk?
For more detailed information about creating and managing messaging triggers in Zendesk, you can refer to the 'Working with messaging triggers in Admin Center' guide. This resource provides comprehensive instructions and tips for setting up and…
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