Installing SLA Event Tracker App - Frequently asked questions
Discover answers to common questions about installing and using the SLA Event Tracker app. Learn how to optimize your Zendesk experience with this essential tool.
Frequently asked questions
How do I install the SLA Event Tracker app in Zendesk?
Installing the SLA Event Tracker app in Zendesk is a straightforward process. To get started, navigate to the Admin section in Zendesk Support, then select Apps > Marketplace. Use the search bar to find the 'SLA Event Tracker' app. Once you…
What does the SLA Event Tracker app do in Zendesk?
The SLA Event Tracker app provides a quick view of SLA data for tickets in Zendesk Support. This app allows agents to easily track a ticket's progress against any applicable Service Level Agreements (SLAs). It shows when SLA metrics have been…
How can I use the SLA Event Tracker app once installed?
Using the SLA Event Tracker app is simple once it's installed. When you open a ticket with an SLA applied, the app displays relevant SLA information in the ticket app sidebar. This includes details on whether SLA metrics have been applied,…
What resources does the SLA Event Tracker app provide?
The SLA Event Tracker app offers several resources to help you understand and manage SLAs. Within the app, you'll find links to common questions and instructions on how SLAs work in Zendesk Support. The 'About SLA' and 'Troubleshoot' buttons…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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