Automatic Activation of Custom Ticket Statuses - Frequently asked questions
Frequently asked questions
What are the new changes to Zendesk ticket statuses?
Zendesk is rolling out automatic activation of custom ticket statuses for certain customers. Starting May 15, 2024, customers with the Zendesk Agent Workspace will see their standard ticket statuses transformed into status categories, allowing for…
Why is Zendesk introducing custom ticket statuses?
Zendesk is introducing custom ticket statuses to enhance flexibility and transparency in ticket management. This change is based on customer feedback and aims to provide more meaningful ticket statuses that better reflect your business needs….
How will custom ticket statuses affect my existing Zendesk workflows?
Your existing Zendesk workflows will continue to function smoothly with the introduction of custom ticket statuses. The standard statuses will become categories, and your current workflows, including triggers, automations, macros, and views, will…
Do I need to take any action for the custom ticket statuses rollout?
No action is required on your part for the rollout of custom ticket statuses. Once activated in your account, you can immediately start creating new statuses if desired. If the custom ticket statuses do not meet your needs, you have the option to…
What benefits do custom ticket statuses offer?
Custom ticket statuses offer several benefits, including increased flexibility, transparency, and improved communication. They allow you to create statuses that are more aligned with your business processes, providing clearer insights into ticket…
How can I manage and create custom ticket statuses in Zendesk?
Once custom ticket statuses are activated, you can manage and create them directly within your Zendesk account. These statuses can be used in various features like triggers, automations, SLAs, macros, and views. Additionally, you can utilize…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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