How to Organize Tickets in Zendesk - Frequently asked questions
Discover how to efficiently organize your Zendesk tickets. This page answers common questions and provides tips for managing and sorting your support tickets.
Frequently asked questions
How can I sort my tickets in Zendesk?
You can sort your tickets in Zendesk by creating a view. To do this, navigate to Admin Center > Workspaces > Agent tools > Views, and select 'Add view'. Enter a name and description for your view, and set conditions for the tickets you want to…
What are the steps to create a view in Zendesk?
Creating a view in Zendesk involves a few simple steps. First, go to Admin Center > Workspaces > Agent tools > Views, and click on 'Add view'. Then, provide a name and description for your view. Set the conditions that tickets must meet to appear…
How do I filter tickets in Zendesk using views?
Filtering tickets in Zendesk is easy with views. When creating a view, you can set conditions that tickets must meet to be included. Go to Admin Center > Workspaces > Agent tools > Views, and select 'Add view'. Enter the necessary conditions under…
Can I group and order tickets in Zendesk views?
Yes, you can group and order tickets in Zendesk views. When setting up a view, you have the option to select how tickets are grouped and the order in which they appear. This is done under the 'Group by' and 'Order by' sections when creating or…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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