Fix Null Contacts Error in CSV Import - Frequently asked questions
Discover solutions to the 'null contacts' error when importing CSV files in Zendesk Sell. This page addresses common questions and troubleshooting tips.
Frequently asked questions
Why do I see the error message 'null contacts were found' when importing a CSV?
The error message 'null contacts were found' typically indicates that your CSV import file is not properly formatted. Ensure that your column headers do not contain line breaks or multiple lines. For example, a correctly formatted column header…
How should I format column headers in a CSV for importing contacts?
Column headers in your CSV file should be formatted without line breaks or multiple lines to ensure successful import of contacts. A correctly formatted header would be 'Contact Name'. Avoid formatting like 'Contact\nName', as this can cause…
What is an example of a correctly formatted CSV column header?
A correctly formatted CSV column header should be a single line without any line breaks. For instance, 'Contact Name' is a proper example. Incorrect formatting, such as 'Contact\nName', can lead to errors during the import process. Ensuring your…
What happens if my CSV column headers have line breaks?
If your CSV column headers have line breaks, you may encounter errors like 'null contacts were found' during the import process. Line breaks can prevent the system from properly reading and processing your data, leading to import failures. It's…
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