New Supported Channels for Intelligent Triage - Frequently asked questions
Discover answers to common questions about Zendesk's new supported channels for intelligent triage. Learn how these updates can enhance your customer support.
Frequently asked questions
What new channels are supported by Zendesk's intelligent triage?
Zendesk has expanded its intelligent triage to include new native and social messaging channels. These channels now support intent, sentiment, and language predictions for tickets. The newly added channels include Email, Facebook Post, X Corp,…
Why did Zendesk expand its intelligent triage channels?
Zendesk expanded its intelligent triage channels to enhance AI capabilities for all customers. By supporting more email and messaging channels, Zendesk aims to provide the benefits of intent, sentiment, and language predictions across a wider…
Do I need to take any action for the new intelligent triage channels?
If you're already using intelligent triage, the new channels are automatically available in your account. There's no need for additional action to access these channels. However, if you need guidance on configuring these channels with intelligent…
How can I provide feedback on Zendesk's new channel support?
You can provide feedback on Zendesk's new channel support by visiting their community forum. This platform is where Zendesk collects and manages customer product feedback. Engaging with the community forum allows you to share your thoughts and…
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Zendesk Messaging (live chat)
Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
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Zinc
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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