Action Required for New Zendesk Triage Channels?
Find out if you need to take any action to use Zendesk's new intelligent triage channels.
Do I need to take any action for the new intelligent triage channels?
If you're already using intelligent triage, the new channels are automatically available in your account. There's no need for additional action to access these channels. However, if you need guidance on configuring these channels with intelligent triage, you can refer to the instructions on turning on and configuring intelligent triage. For further assistance, you can visit Zendesk's community forum or contact Zendesk Customer Support.
More related questions
What new channels are supported by Zendesk's intelligent triage?
Zendesk has expanded its intelligent triage to include new native and social messaging channels. These channels now support intent, sentiment, and language predictions for tickets. The newly added channels include Email, Facebook Post, X Corp,…
Why did Zendesk expand its intelligent triage channels?
Zendesk expanded its intelligent triage channels to enhance AI capabilities for all customers. By supporting more email and messaging channels, Zendesk aims to provide the benefits of intent, sentiment, and language predictions across a wider…
How can I provide feedback on Zendesk's new channel support?
You can provide feedback on Zendesk's new channel support by visiting their community forum. This platform is where Zendesk collects and manages customer product feedback. Engaging with the community forum allows you to share your thoughts and…
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Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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