Schedule Account Cancellation - Frequently asked questions
Discover how to schedule a future cancellation date for your Zendesk account. Explore answers to common questions and learn about the process, options, and more.
Frequently asked questions
Can I schedule a future cancellation date for my Zendesk account?
Scheduling a future cancellation date for your Zendesk account depends on your billing type. If you have a self-service account, you won't be able to schedule a cancellation date in advance. Instead, the account owner must manually cancel the…
How can I tell if my Zendesk account is self-service or managed?
You can determine if your Zendesk account is self-service or managed by checking the Subscription page in the Admin Center. If the account owner can update the subscription or credit card information, then it's a self-service account. However, if…
What should I do if I have a self-service Zendesk account and want to cancel?
If you have a self-service Zendesk account and wish to cancel, you'll need to do it manually. Unfortunately, self-service accounts don't allow scheduling a future cancellation date. The account owner must cancel the account before the desired…
Can managed Zendesk accounts request a future cancellation date?
Yes, managed Zendesk accounts can request a future cancellation date. Unlike self-service accounts, managed accounts have the flexibility to schedule cancellations in advance. To proceed with scheduling a cancellation, the account owner should…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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