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Schedule Account Cancellation - Frequently asked questions

Discover how to schedule a future cancellation date for your Zendesk account. Explore answers to common questions and learn about the process, options, and more.

Frequently asked questions

Can I schedule a future cancellation date for my Zendesk account?

Scheduling a future cancellation date for your Zendesk account depends on your billing type. If you have a self-service account, you won't be able to schedule a cancellation date in advance. Instead, the account owner must manually cancel the…

How can I tell if my Zendesk account is self-service or managed?

You can determine if your Zendesk account is self-service or managed by checking the Subscription page in the Admin Center. If the account owner can update the subscription or credit card information, then it's a self-service account. However, if…

What should I do if I have a self-service Zendesk account and want to cancel?

If you have a self-service Zendesk account and wish to cancel, you'll need to do it manually. Unfortunately, self-service accounts don't allow scheduling a future cancellation date. The account owner must cancel the account before the desired…

Can managed Zendesk accounts request a future cancellation date?

Yes, managed Zendesk accounts can request a future cancellation date. Unlike self-service accounts, managed accounts have the flexibility to schedule cancellations in advance. To proceed with scheduling a cancellation, the account owner should…

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