Schedule Future Cancellation for Zendesk Account
Can I schedule a future cancellation date for my Zendesk account?
Scheduling a future cancellation date for your Zendesk account depends on your billing type. If you have a self-service account, you won't be able to schedule a cancellation date in advance. Instead, the account owner must manually cancel the account before the desired cancellation date. For more details on how to cancel, you can refer to the article: How do I cancel my account?
On the other hand, if you have a managed account, you can request a future cancellation date. To find out if your account is self-service or managed, the account owner should check the Subscription page in the Admin Center. If you can update the subscription or credit card, it's a self-service account. If there's a message indicating it's a managed account, you'll need to contact your sales representative or customer service team for changes.
More related questions
How can I tell if my Zendesk account is self-service or managed?
You can determine if your Zendesk account is self-service or managed by checking the Subscription page in the Admin Center. If the account owner can update the subscription or credit card information, then it's a self-service account. However, if…
What should I do if I have a self-service Zendesk account and want to cancel?
If you have a self-service Zendesk account and wish to cancel, you'll need to do it manually. Unfortunately, self-service accounts don't allow scheduling a future cancellation date. The account owner must cancel the account before the desired…
Can managed Zendesk accounts request a future cancellation date?
Yes, managed Zendesk accounts can request a future cancellation date. Unlike self-service accounts, managed accounts have the flexibility to schedule cancellations in advance. To proceed with scheduling a cancellation, the account owner should…
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