How to Reorder Ticket Fields in Zendesk - Frequently asked questions
Frequently asked questions
How do I reorder ticket fields in Zendesk?
To reorder ticket fields in Zendesk, you need to access the ticket forms page. Simply select the field you want to move and drag it to your desired position on the form. Keep in mind that custom fields will always appear below system fields in the…
Why aren't my reordered ticket fields showing correctly?
If your reordered ticket fields aren't displaying correctly, try refreshing the page or waiting a few minutes. Sometimes changes take a little time to update. If the issue persists, it might be browser-related. Ensure you're using an updated…
Can I reorder the 'Your email address' field in Zendesk ticket forms?
Unfortunately, the 'Your email address' field in Zendesk ticket forms cannot be reordered through the standard admin interface. While there might be ways to adjust it using JavaScript, this is beyond the typical scope of Zendesk support. For…
What should I do if my ticket fields are still not in order after a week?
If your ticket fields are still not in the correct order after a week, it's best to contact Zendesk Customer Support. There might be an underlying issue that needs to be addressed by their team. They can create a support ticket on your behalf to…
How do custom fields display in Zendesk ticket forms?
In Zendesk ticket forms, custom fields are displayed below system fields. This order is maintained in the help center and when viewing tickets. System fields like Brand, Requester, Form, and Tags will always appear above custom fields. If enabled,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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