image for site

Reordering 'Your Email Address' Field in Zendesk

Learn about the limitations of reordering the 'Your email address' field in Zendesk ticket forms and explore potential solutions.

Can I reorder the 'Your email address' field in Zendesk ticket forms?

Unfortunately, the 'Your email address' field in Zendesk ticket forms cannot be reordered through the standard admin interface.

While there might be ways to adjust it using JavaScript, this is beyond the typical scope of Zendesk support. For advanced customization, consider reaching out to the Zendesk community or a developer for assistance.


More related questions

How do I reorder ticket fields in Zendesk?

To reorder ticket fields in Zendesk, you need to access the ticket forms page. Simply select the field you want to move and drag it to your desired position on the form. Keep in mind that custom fields will always appear below system fields in the…

Why aren't my reordered ticket fields showing correctly?

If your reordered ticket fields aren't displaying correctly, try refreshing the page or waiting a few minutes. Sometimes changes take a little time to update. If the issue persists, it might be browser-related. Ensure you're using an updated…

What should I do if my ticket fields are still not in order after a week?

If your ticket fields are still not in the correct order after a week, it's best to contact Zendesk Customer Support. There might be an underlying issue that needs to be addressed by their team. They can create a support ticket on your behalf to…

How do custom fields display in Zendesk ticket forms?

In Zendesk ticket forms, custom fields are displayed below system fields. This order is maintained in the help center and when viewing tickets. System fields like Brand, Requester, Form, and Tags will always appear above custom fields. If enabled,…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites